Technology expert Evan Schuman takes an authoritative look at the faults and foibles of enterprise IT.
Was this project really just an effort to flag shoppers who had previously been suspected of shoplifting?
Amazon UK is trying to leverage shopper emotions to get them hooked on a service that they don't currently seek or want. No one in retail is more Machiavellian about free offers than Amazon — or more successful at it.
With a video connection to any store in the chain, foreign-born customers could deal with sales associates who speak their language.
The Starbucks mobile app and Apple Pay have had an amazing amount of influence on both the consumer conversation and general attitudes about mobile payments. This is all the more impressive when you realize that Apple Pay today represents barely 0.05....
When you watch Walmart, as I have done for years, you start to wonder where it wants to go with its business model, and whether it has any chance of ever getting there.
Companies suing people that use their sites can be dicey proposition, but Amazon's legal threats against more than 1,000 people who are allegedly posting bogus reviews is exactly the right move. What Amazon didn't do was merely file a Jo....
It has often been said that humans can make mistakes, but to truly wreak havoc, technology is necessary. Although true, a recent awkward situation with U.K. retailer Marks & Spencer — that the chain blamed on technology — really has t....
Shoppers are willing to try new retail methods if they feel that the retailers are working with, not against, them. And nothing quite says "we're against you, shoppers" as adding a brand-new fee. That's something you do to discour....
It's bad enough when the FBI announces to the world that you're not secure enough. It's even worse when it then reluctantly takes it back — that second bout of publicity will be even bigger than the first, after all. Such is the ....
What would a true mobile-centric shopping experience be like? It would be stunningly different from what exists today.
Deliberately making shoppers jump through hurdles to get "better" pricing is arguably retail's most self-defeating idea ever.
In security circles, hype and marketing — and the security complacency they encourage — can be more dangerous than a well-funded cyberthief.
A Best Buy experiment in New York City is using a giant (350-foot-tall) robot to grab DVDs, CDs, video games, headphones and chargers for customers. There's no doubt that this will prove to be an attention-generating novelty in Manhattan, but wi....
Retailers have discovered that increasing mobile and e-commerce purchases do not necessarily support the shutting down of physical stores. This week's example: Bed, Bath & Beyond.
When a user-experience company recently tested mobile apps from pharmacy chain Rite Aid and restaurant chain Applebee's, both apps greatly frustrated focus-group users. The Applebee's app, foe example, didn’t update pricing when quant....
Walgreens will track the level of exercise and issue automatic credits when customers check out.
Just about every one-time market leader that imploded did so because of insular thinking. The echo chamber that is far too common in CEO suites is lethal.
Last week, one of the world's largest retailers cut a deal with Alibaba, China's global e-commerce giant. Metro will turn over its online operation in China to Alibaba. This sort of thing is becoming a familiar tale in e-tail, it just about....
Responsive Web design makes scaling a website up and down for a mobile device easy. Almost as easy as it facilitates sloppy designs that don't even try to intelligently choose what stays, what goes and, most critically, what should stand by unti....
The reversals by Gap, Victoria's Secret and Abercrombie & Fitch move could have far-reaching implications for retail software that uses in-store traffic to make close to real-time decisions about how many people are needed in the store for t....
It has never caught on with shoppers, but retailers just can't seem to let go of the magic mirror concept.
Brick-and-mortar retailers can't beat Amazon at its game. Instead, they must force Amazon to play theirs.
In a world where shopping malls are losing customers by the escalator-load to more convenient and deeper-inventoried digital options, one mall in a lightly populated Nebraska town is making some impressive progress in getting its shoppers to stick ar....
Retail beacons have huge potential, but it can only be met when chains move beyond seeing beacons solely as tiny ad broadcasters. Coca-Cola is starting to get creative about beacons, with a trial in Norway movie theaters to not merely communicate wit....
Bloomingdale's major gift card glitch illustrated two huge retail IT security issues. First, human approval of gift cards can avoid some big problems. Second, chains have almost no meaningful system for dealing with such glitches.
Printed coupons and mobile devices are as far apart as Bitcoins and silver dollars. One company that's been specializing in bridging the gap sees the answer in not looking at any one element and instead layering.
Nowhere is more customer feedback needed than with mobile apps. What works? What do you like? What is needed that isn't there? And, most critically, why do you like or hate whatever you like and hate? A report crossed my desk the other day that ....
Although there are many pros and cons to Target's initial beacon deployment, the retailer has revealed some clever twists to beacon-powered programs. The further — and more creatively — a retailer gets away using beacons as mini-ad-b....
In its ongoing effort to become a force for good for its brick-and-mortar retail clients, Google has rolled out a traffic prediction element within its search. The feature appears to leverage POS data so that Google visitors can see the times when th....
Walmart has sent a memo to its suppliers reminding them that they need to comply with labeling laws, "emphasizing that the amount inside a package matches what is printed on the outside." At a glance, the memo seems perfunctory. But as any ....
Amazon has proposed that a large section of the sky be declared a drone zone, a chunk of airspace where only high-end, autonomous drones would be allowed to fly. The filing proposes specific standards for such drones, in a clever attempt to craft rul....
The future of retail IT is not going to be in pulling in new data. It's going to be in finding the best ways to integrate all of those data sources to generate new opportunities. One of the best — and potentially wackiest — examples ....
Retailers really want shoppers to use self-checkout, but many underestimate the psychological deterrents they put in place.
Soaring Manhattan real estate prices and e-commerce competition were blamed when FAO Schwarz closed its flagship toy store in Manhattan. But neither one is the real culprit; they are the excuses.
Did the e-commerce God of Uptime Stability meet its match with its Prime Day promotion this week? It depends on your point of view.
When it comes to redefining the brick-and-mortar shopping experience, no major retailer even approaches what Apple has done with the Apple Store.
A few days ago, I had the opportunity to see how the biggest and best global retailer, Walmart, handles this tactic. My expectation was that it would go very well, given that Walmart was one of the earliest supporters of buy-online-etc. That expectat....
When Stores Magazine released its annual Top 100 Retailers list last week, the ranking was pretty much the same as last year. When a list is that static, it's hard to read much into it. That didn't stop the editors of Stores, though.
I've often heard techies say they wish politics could stay out of IT, but it looks like IT has found its way into politics this year. Hotels owned by Donald Trump, the Republican candidate currently polling No. 2 in a field of 14 GOPers, have re....
Some former Amazon managers are fine-tuning an app that, in effect, becomes shoppers' personal CRM profiles. Today, shoppers interact with specific retail sites and, maybe, develop a profile with that retailer. But every time that shopper visits....
There is arguably little that is more fundamental to the e-commerce experience — and triply so with mobile shopping — than price comparisons. This is important to remember when looking at the announcement that Connexity is buying PriceGra....
The slowest ketchup in the west, east, north and south may have retained the slowest domain renewal unit, too, and Heinz learned a painful lesson involving QR codes, Germany and a porn site. The lesson, though, is serious business. As companies use m....
When Target announced this week that it was selling its pharmacy business to CVS, it was good news for CVS, which will add more than 1,660 pharmacies to its network. But lost amid all of the mega-drugstore talk are some extremely likely data security....
When retail research house IHL published its report in June on retail inventory losses — which is simply a combination of overstocks and out-of-stocks — it estimated an industrywide loss of $1.1 trillion. But IHL is not limiting itself to....
When security consultants speak of the huge internal threat against retailers, they are generally talking about rogue employees. They fear the people on the inside of your firewalls who might exceed their level of access/authorization to steal data f....
In a five-store trial, F&F, the apparel unit of Tesco, has robots roaming the floor, continually scanning tens of thousands of passive UHF EPC Gen2 tags, strolling up the aisles at about one meter/second on three sets of wheels, reading tags from....
The next step in mobile marketing will involve IT starting to leverage all — or at least most — of the datapoints mobile already collects and making use of that integrated data. Magical things become possible when mobile CPUs start crunch....
When Amazon this month said that it would start offering same-day delivery for free, it seemed to make perfect sense. If you've got a new service that customers are reluctant to try, making it free is a good come-on.
When the FTC recently cracked down on a vendor that tracks shoppers' movements via their mobile devices and sells the data to retailers, it could have made a statement about what limits and notifications need to be in place. Instead, the FTC, as....
It's great when retailers bring new technology innovations to the market. It's even pretty good when they adapt not-so-new innovations to their processes in ways that help customers and/or the bottom line. What isn't so great is taking....
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